PowerStep Shipping, Returns, & Warranty Information
Shipping Information
All orders are shipped via UPS SurePost or USPS as our standard shipping option from our warehouse in Ohio. Orders do not ship on weekends or holidays.
Orders on PowerStep.com
- Orders $35.00 and over: Free shipping
- Orders $34.99 and under: Flat rate $5.00 shipping
- Transit Times: Delivery can take from 2 to 8 business days in the 48 contiguous states. Due to variability of transportation, packages shipped via USPS to Alaska or Hawaii may take up to 3 to 5 weeks to arrive.
Canadian Shipping
- Orders $35.00 and over: Flat rate $10.00 shipping
- Orders $34.99 and under: Flat rate $15.00 shipping
- All transactions in $USD
- Duties and taxes collected at checkout
- Transit Times: International Standard
- Subscription orders are not available for Canadian shipping
Payment Methods
PowerStep.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal, and Mobile Payments.
Returns
We hope you love your PowerStep products. However, if you are not satisfied with your item, please click here. Your order number will be required to process your return.
For products purchased from PowerStep.com, we gladly accept returns by mail up to 60 days from date of purchase. Refunds will be processed back to the original method of payment. Shipping, handling, and return postage fees are non-refundable.
For any return questions, please contact us at custservice@powerstep.com.
Canadian Returns: Please contact customer service for returns.
email:custservice@powerstep.com
Phone: 888.237.3668
Warranty
We stand behind our products and always guarantee them to be free of defects in materials and workmanship. PowerStep products purchased from unauthorized resellers are not covered under our Total Satisfaction Guarantee.
If you believe your product is defective, please email Customer Service with a description and photo of your issue at info@powerstep.com.